FREQUENTLY ASKED QUESTIONS
Q: What is the company phone number and fax number?
A: Phone: +886 2 2570 1213; Fax: +886 2 2570 1231, we start from 9:00
to 17:00 (GMT+8) Monday to Friday.
Q: Is there any limit to export to some countries?
A: We provide our products worldwide unless your country can not import
Q: Can we pay in our currency?
A: Yes, normally we quote the price in USD or EUR for international trading,
but local currency is also possible if there is no exchange problem.
Q: Is there any charge for sample order?
A: Yes, some charge for freight cost might be paid by you in order not to
waste any material. Once there is any commercial order, the previous
fee for sampling shipment will be deducted.
Q: What is the minimum order quantity?
A: For golf glove materials is 300 yards per type. For the rest products, it is
possible to offer a few drums with FOB term.
Q: Where is the origin of the products from?
A: Most of polyurethane resin and its additives are made in Taiwan; Air filters
and media are made in China. We can inform you each product which you
concern individually if there is any exception.
Q: What is the lead time for each product?
A: Normally the lead time is two to four weeks excluding transportation. But
for the first order, it will take one more week for the preparation.
Q: Is it possible to offer ready-to-use products?
A: Yes, if there is no storage or pot life problem, we can provide ready-to-use
products. Sometimes, it is even more cost effective than you formulate
by your own.
Q: How do we know that using PUR can bring any benefit in our field?
A: Please just send us an e-mail about your detailed information. We will be
eager to give you the best suggestion for free.
If there is any question which did not mention here, please
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